SEASON POLICIES PLEASE READ
All Holiday/Peak Season Reservations
Peak Season $25.00 Non-Refundable Deposit Per Pet
(Thanksgiving, Christmas, & New Years)
are subject to a 5 day minimum charge.
Thank you for considering Wakefield Kennel to care for your pet
during the holiday/peak seasons . All reservations are guaranteed
and must be secured by a credit card number as a deposit.
We trust that you will be completely satisfied with our services
and that if you have any questions or requests, you will make
these known to an attendant on entry.
be aware that we try in all situations to work with our customers
whenever possible -- on the other hand customers should be aware
that we are usually "full" during the summer months
at least 3-4 weeks in advanceand over major holiday/peak season periods, we
may become full MONTH in advance. This means that we are refusing
potential customers in order to hold accommodations for your pet(s).
If you cancel and we are forced to have vacant space you should
expect to be charged -- simply put: "if we loose revenue
due to a cancellation it will be charged. If we are not full and
therefore the run would have been vacant and we would not have
generated revenue -- you are not charged. Please do not blaim
the attendant or ask them to "reconsider", all variations
of policy are reviewed by the manager or owner on the next normal
business day and if a refund is approved by the management it
will be applied to your next stay or refunded by company check.
You For Your Understanding -- I Hate To Have To Charge Cancellation
Fees -- with your assistance in adhering to our policy as stated
this will be avoided.
otherwise arranged with our staff, all reservations between the
day before Thanksgiving until the Saturday after Thanksgiving,
and December 23 and January 2 are subject to a 5 day minimum charge
and a FULL Non-Refundable deposit (under certain circumstances,
please check with our staff for specifics). Unfortunately we have
this policy for holiday/peak seasons because of the large numbers of prospective
clients who are turned away during the holiday/peak season seasons we have
had to find some way to eliminate the customer who call and books
an appointment "just in case my pet sitter falls through"
or "my neighbor is going to watch our pet". There are
as many reasons as customers for wanting to cancel reservations
at the last minute. Unfortunately this causes us to lose business
and many times it costs good and faithful clients to be refused
space; because we are full. If you cancel you will be charged
for your entire reservation as booked. (Please see our Cancellation
Policy Page for detailed information).
all holiday/peak season periods, we here at the kennel experience a tremendous
demand for our boarding spaces. Invariably, some requests for
reservations are unable to be serviced because there is "no room
in the inn". Each holiday/peak season we have a number of persons and their
pets that either forget to cancel their reservation request(s)
or simply do not show up for the contracted space. This causes
inconvenience to both the kennel and other clients who would love
to use their "reserved spot".
When you arrive you will be asked to provide us with your signed
Boarding Contract which we have previously mailed to you (Over
Christmas and Thanksgiving ONLY). During Christmas and Thanksgiving
you will be required to present this document for admission to
board your pet(s).
note that there will be a space for telephone numbers at the bottom
of the contract agreement. Please provide us with telephone numbers
where you (and only you) may be contacted during your holiday/peak season.
Please, do not give us the number of a neighbor or friend.
The purpose of giving us the numbers is so that we might be able
to contact YOU if we have problems with your pet during its stay.
Local veterinarians do not want to speak with your friend or neighbor;
they want to be able to contact you personally. If you have questions
regarding this policy please call in advance.
We should have your pet's current vaccination records on file.
(If not, please provide them to us, by telephone, at least 7 days
prior to arrival).
you are planning to bring your pet's own special diet please follow
these instructions: Determine the number of days your pet is staying
with us, measure all dry food using a standard dry cup measure
(8oz) needed for each meal, multiply this by the number of meals
required and put that quantity (plus 1 extra day's feeding) in
a doubled, brown, paper grocery bag. On the outside of the bag
write your last name, pet's name, and feeding quantity and instructions
in large letters. Please do not use plastic grocery bags. Canned
food should be placed in a similar brown bag and each can should
have your name on it. You might want to include written instructions
on a 3x8 card or note if they are complicated. We will not accept
plastic containers, plastic bags, uncounted large bags, or trash
containers filled with food. The reason for this is storage, logistics
and feeding accuracy. We want to be able to keep track of all
special diets; and proper identification is crucial.
medications should be counted and sorted into plastic sandwich
baggies which are labeled. You can write your medication instructions
on a note card and put them inside the baggies. Please label everything
plainly and accurately. You should tell us the medication name,
and the dosage (i.e. 3mg tabs etc.). Please also indicate the
quantity required in each administration. Logistics and accuracy
are essential here. Do not bring original medication containers
or uncounted lots of medicine - we will require it to be counted
out before admission! Toys are welcome and encouraged as long
as you limit them to 1 toy (no balls of any kind) and 1 chew item.
If you want us to give your pet more chewies during its stay,
treat them in the same manner as the food instructions above.
that we do not accept outside bedding. We have four different
types of bedding available here and you may select your preference
remember to read our handouts (available in our offices or here
on our website) regarding our additional offerings of "A La Carte
Services". These include PlayTime, Bedding, and Nature Walks,
choose what, if any, of these "add-ons" you might want for your
pet during its stay with us. If you have access to the Internet
you can find our Website at www.wakefieldkennel.com, all policies
are outlined in our Website (www.wakefieldkennel.com). If you
would like a hardcopy of our brochure mailed to you, please contact
us by telephone at least 8 days in advance of your planned date
of arrival. Please remember that these services are charged in
addition to the holiday/peak season board rates.
If you are planning for someone other than you or your spouse
to admit or pickup your pet you must advise us of this at the
time of admission. We require advance written permission for non-owner
discharge and such forms are available at check-in time. We will
not discharge pets to anyone other than owners of record for any
reason without this release form. This is to safeguard you and
your pet from unauthorized removal of boarded pets. If you are
away and find it necessary to call us and ask us to let someone
pick up your pet, please make arrangements to fax us the necessary
documents or we will not be able to comply with your requests.
Our fax number is (434) 973-1562.
Whew - we bet you never thought
boarding your pet could be so complicated did you? Well, we agree,
these suggestions and requests are born out of many years of experience.
We hope that this along with answering questions and noticing
problems will help you as the owner make your pet's stay less
distracting to its routine and ours. We thank you in advance and
apologize if these suggestions seem extreme. We know that this
advance preparation will help all concerned make your pet's stay
as wonderful an experience as possible. Thanks again for choosing
us -- we promise to do our best to care for you and your pets
while staying with us. If you have any questions or if we fail
to satisfy your needs please bring such issues to our attention
so that we might correct them. Have a wonderful trip, return safely,
and relax --- we have done this for years and we want your pet
to remain safe and happy as much as you do.
Easter Sunday, March 31st, 2013
Open 8am til 11:30am ONLY No PM Hours
Management and Staff of Wakefield Kennel, Inc.
This page last updated
Wednesday March 27, 2013 10:25 AM